First Port – Residents and Tenants Registering on Pharos

Dear All,

Please take the time to read the attached bulletins from First Port regarding registering on the Pharos system.

You are urged to register as you will receive great benefits from the system regarding parcel delivery, communications, key management and the owners guide.

It is straightforward and easy to register, and we are aiming to get every resident and tenant to subscribe as it will help everybody on the development enormously and assist with our attempts to improve security at Repton Park.

Thank you.

2020-01-29 Registration on Pharos & YPO Reminder

2020-04-07 Pharos, Friendly Reminder & Thank You

YPO2 Poster NC option_05

 

 

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Garden & Box Caterpillar Issue Letter – First Port

Please note the following Gardening letter from First Port regarding the annual issue that occurs on the development caused by Box Caterpillar which destroys Buxus plants on the development.

It has been noted by several of our neighbours already, so please report any issues that you identify on plants and hedges on Repton Park, and notify First Port immediately.

Thank you.

2020-05-20 Garden & Box Caterpillar Letter

 

 

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Claybury A Special Character Appraisal – A Fascinating History – Redbridge Borough Council

Please find attached a truly fascinating and insightful report about the history of Clayhall, and especially Repton Park, compiled by Redbridge Borough Council.

If you ever wished to learn more about Repton Park, this wonderful historic site that we all love and enjoy, then please take some time to read this excellent publication.

It is extremely interesting.

claybury-character-appraisal[4]

 

 

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URGENT – Change of Use Gym – Decision

Hi All,

I suspect that most you will now be aware that yesterday afternoon we discovered that the landlord of the Virgin Active gym “Withdrew” their Change of Use Application, which for many residents and users of the leisure facility will be highly welcomed news!

I wish to extend our gratitude to all of the residents who joined us for the photoshoot on Saturday, as all present did their level best to maintain social distancing whilst posing for the camera, and for your fantastic efforts during the last week.

A huge thank you too to the members of the RPRA who threw themselves into a range of urgent actions to support our friends and neighbours, and to Howard Berlin and Paul Canal – Redbridge Borough councillors who were tremendously supportive and gave us highly valuable expert advice.

Lastly, we wish to thank the many members of the gym and our residents’ families and friends who also rallied around and provided their voices and endeavours to this cause.

Thank you again to you all – a great community effort.

I spoke at great length to the Property Manager of Virgin Active on Monday who was emphatic that they wish to open for business as soon as they are allowed to, and I also discussed the possibility of providing residents with membership opportunities.

She assured me that she would be pleased to enter into further discussions once the furlough/lock down period ends.

Of course, we do not know at this stage whether we may have other similar challenges ahead regarding the gym usage, but for now at least, we can step back from this issue and hope that we will be able to use the Virgin facilities again very soon.

Thank you.

Best wishes,

Paul Jacobs

Chair

Repton Park Residents Association

 

 

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We Need Banners made URGENTLY – Change of Use Virgin Gym

Hi,

We need to make banners to be placed at the Gatehouse, on the front railings Manor Road and on the railings of the Virgin Active gym, to state:

SAVE THE GYM AND SWIMMING POOL!

Please write to Redbridge Borough Council and OBJECT to the Change of Use Notice to convert the Virgin Active gym to offices.

Say NO!

Please DO IT NOW!

Online planning service – Application details (1197/20)

We need your help please!

Can you urgently make large banners – on a sheet or fabric? Please let us know.

We do not have much time available.

Thank you.

Contact: info@reptonpark.org

 

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A Big Thank You! Photo Shoot – Save the Gym

IMG_0498 IMG_0499 IMG_0500 IMG_0501

A huge thank you to everybody who attended this morning’s’ photo shoot outside Virgin Active to protest and object against the Change of Use Notice that has been submitted to Redbridge Borough Council to convert the building from a gym to offices.

Please let everybody know who wish to Object that they need to follow the link below and post their comments.

On the first page towards the bottom of the form you will see the title “Comment” and next to it “Comment on this Application”.

Click on “Comment on this Application” and it will take you to a page headed “New Representation.”

Fill in the fields and you will then see a drop down box that states “Nature of Response” and choose ‘Object” or “In Support”. Then fill in your comments in the Response Text and press Submit.

You have a limited timeframe to submit your views regarding this important issue for Repton Park, so I would urge you to reply to the London Borough of Redbridge urgently with your vote for “Object” or “In Support”.

Here is the link again.

http://planning.redbridge.gov.uk/swiftlg/apas/run/WPHAPPDETAIL.DisplayUrl?theApnID=1197/20&backURL=%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%20%3E%20%3Ca%20href%3D%27wphappsearchres.displayResultsURL%3FResultID%3D124900269%2526StartIndex%3D1%2526SortOrder%3Drgndat%3Adesc%2526DispResultsAs%3DWPHAPPSEARCHRES%2526BackURL%3D%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%27%3ESearch%20Results%3C%2Fa%3E

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URGENT – Photo Shoot 11am Saturday 15th May for Protest against Change of Use Virgin Active Gym

Dear Residents,

At 11am on Saturday 16th May, we are inviting you to join all concerned residents who wish to object to the Planning Notice seeking change of use for the Virgin Active gym building becoming office premises, to meet outside the Landmark Tower for a photo.

This will be used in a press release to be submitted to the Ilford Recorder.

Clearly, we will be adhering to social distancing for the photo shoot.

So again, please join us tomorrow at 11am outside the gym, your support is needed.

Thank you.

 

 

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Urgent – Virgin Gym Planning Notice – Object or Support

Following yesterday’s Post regarding the Change of Use Application for the Virgin Active building to be changed from a gym to office, if you wish to Object or Support this change, then please be advised to click on the link below, and on the first page towards the bottom of the form you will see the title “Comment” and next to it “Comment on this Application”.

Click on “Comment on this Application” and it will take you to a page headed “New Representation.”

Fill in the fields and you will then see a drop down box that states “Nature of Response” and choose ‘Object” or “In Support”. Then fill in your comments in the Response Text and press Submit.

You have a limited timeframe to submit your views regarding this important issue for Repton Park, so I would urge you to reply to the London Borough of Redbridge urgently with your vote for “Object” or “In Support”.

Here is the link again.

http://planning.redbridge.gov.uk/swiftlg/apas/run/WPHAPPDETAIL.DisplayUrl?theApnID=1197/20&backURL=%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%20%3E%20%3Ca%20href%3D%27wphappsearchres.displayResultsURL%3FResultID%3D124900269%2526StartIndex%3D1%2526SortOrder%3Drgndat%3Adesc%2526DispResultsAs%3DWPHAPPSEARCHRES%2526BackURL%3D%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%27%3ESearch%20Results%3C%2Fa%3E

 

 

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Virgin Gym Planning Notice

Hi,

Many residents will have now noticed that there is a Planning Notice attached to the front gates of the Landmark Tower stating that an Application has been made to Redbridge Borough Council to seek a change of use from Gym to Office for the Virgin building.

You can view the Planning Application details by clicking on this link

http://planning.redbridge.gov.uk/swiftlg/apas/run/WPHAPPDETAIL.DisplayUrl?theApnID=1197/20&backURL=%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%20%3E%20%3Ca%20href%3D%27wphappsearchres.displayResultsURL%3FResultID%3D124900269%2526StartIndex%3D1%2526SortOrder%3Drgndat%3Adesc%2526DispResultsAs%3DWPHAPPSEARCHRES%2526BackURL%3D%253Ca%2520href%253Dwphappcriteria.display%253FpaSearchKey%253D3377025%253ESearch%2520Criteria%253C%252Fa%253E%27%3ESearch%20Results%3C%2Fa%3E

The RPRA only found out about this application yesterday evening, and last night and today we have been attempting to gather more information.

Matthew Snelling Development Manager informed us today that “This has not been brought to my attention, however I have just written to the freeholder of the building and asked for their feedback and any other information in relation to this.”

He is also contacting First Port’s legal division.

Several residents have informed us that allegedly Virgin Active have stated that the planning application has been made by their landlord without their consent, and without their knowledge.

Apparently, they are contesting this Application through their solicitors to have it withdrawn.

At this stage, we have no other information to pass to you, but as we gather more details I will write again.

We will also be writing to you very shortly to gain your views about this matter, and ask whether you object or favour the change of usage.

Thank you.

 

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Crime Awareness – First Port

Please note the following email from Matthew Snelling Development Manager following two recent criminal incidents in Repton Park.

It is is vital that we all remain vigilant and continue to be on alert regarding anything suspicious related to potential security issues, for you and your neighbours.

The attached note provides sound advice regarding security and we ask you to read it and act upon its’ directions if an incident occurs.

Thank you.

Crime Awareness Repton Park Residents

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RPRA Request re: Social Distancing in Repton Park

The RPRA wish to continue to advise all of our friends and neighbours to abide by the Social Distancing rules provided by the Government during these difficult and challenging times.

We live within a beautiful environment, and are very fortunate to be able to enjoy the park and surrounding woodlands, but we are still obliged to exercise extreme caution when we exercise each day, due to the continuing dangers of the virulant spread of Coronavirus.

We must do all that we can to avoid a spread of this awful virus within our community.

For the avoidance of doubt, please click on this link to read the complete guidance notes published by the Government.

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home

Do not meet others, even friends or family.

You can spread the virus even if you don’t have symptoms

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

Thank you for your compliance with these rules, which are extremely difficult for us all, but they are there to protect us, our families, friends and neighbours.

Please keep safe and well folks.

 

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Thames Water – Customer Guarantee Scheme (CGS) Refund available to Repton Park residents

I received the following information below from our neighbour Steve Simpson, who has asked me to inform other residents that you are due a rebate from Thames Water if you apply!

Please read below – and thank you Steve!

Hello Paul,

I thought I would pass on this reply to you for the benefit of all residents of Repton Park.

 It took a little while but thanks to Brian Lindsay (the Secretary) in the minutes my claim has been successful.

I have passed this information on to several other people in Repton and some others have also claimed refund monies.

I  still do not fully understand it but anyway we have all been over-charged.

I asked about the 6 year only time limit and the attached letter explains it all!!! I THINK.

Also they were so long dealing with the initial response and follow requests for an answer that today they have also sent me compensation- A RESULT!!

I hope this will help all residents in Repton and give them something to do to pass a few minutes.

Just go to the Thames Water website and fill in the form.

Even I found it easy.

Best Wishes

Steve Simpson


From: customer.help@thameswater.co.uk <customer.help@thameswater.co.uk>
Thames Water
Customer Resolution
PO Box 436
Swindon
SN38 1TU

Telephone:  08457 200897
Fax:  01793 424291
Email: Customer.Feedback@thameswater.co.uk

Surface water drainage.

Customer Guarantee Scheme (CGS)

We try to provide a high quality of service to all our customers. To support this, we have a Customer Guarantee Scheme (CGS) which allows for fixed payments to be made for specified failures of service.

Our CGS scheme is an outline of when we’ll make payments to our customers where we’ve failed to meet certain standards of service. The minimum standards we must adhere to are set by our Regulator, Ofwat, under the Guaranteed Standards Scheme (GSS), and our CGS scheme goes above this level, as we believe the service we give to our customers should be above the minimum level required.

As we’ve failed to respond to your complaints within our promised ten working days timescale, I’ve passed this over to our CGS team to look into. They’ll confirm the outcome in writing to you, once the credit has been applied to your account. This usually takes up to ten working days, however with the current situation we are short staffed and it may take a little longer.

Surface Water Drainage (SWD)

We first started offering a reduction for homes that have no surface water connection from 1 April 2000.  Before then SWD was built into the overall wastewater charge and everyone who paid a wastewater bill contributed to the cost regardless of the arrangements at their own homes.  This doesn’t mean any customer was overcharged – all customers benefit from surface water drainage as it reduces the risk of rainwater damage caused by flooding.

Before privatisation in 1989 the water industry didn’t keep records of surface water drainage connections. So although there are plans of the locations of all surface water and combined sewer systems, they don’t include the connection status of every individual property.

Because of this the water industry regulator Ofwat agreed that it should be up to the customer to claim a rebate. They also agreed that any rebate granted should start from the beginning of the billing period or financial year in which the claim was received, whichever was the earlier. Therefore, since introducing the SWD rebate in April 2000 we’ve included information about it in our bills and in our charges leaflets, and also on our website. Information on whether you are billed for SWD is printed on the sides of our bills.

How rebates are applied

Since 2000 we’ve made some changes to the way we apply SWD rebates.

  • For properties built before 2001 we still apply rebates from the beginning of the billing period or financial year in which the customer applies.
  • For properties built after 2001, we apply the rebate from the date the account was set up, up to a maximum of six years. This is in line with Ofwat’s 2007 best practice guidelines about whether a water company could reasonably be expected to have known a property was not connected for SWD.

In 2017, we became more proactive when we receive a new application for a rebate where there is no connection to a combined or surface water sewer.  Before applying the rebate, we’ll look at all the other properties with the same postcode to see if any of them were given a rebate in earlier years.  If any property has one, we will:

  • Backdate the new applicant’s rebate to the same date (or the start of their account if later) up to a maximum of six years if the property was built after 2001.
  • Write to the other homes that don’t have a rebate and invite the customers living there to apply.
  • It is still the customer’s responsibility to apply for the SWD rebate

The six year rule is set out in the Water Industry Act 1991, along with the Limitations Act 1980. This has also been upheld by Ofwat who have expressed that if a water company could ‘reasonably’ have known that a property’s surface water did not enter the sewerage system, then they will backdate for 6 years in line with UK law on statute limits. Because of this we wont be giving you a further rebate.

 

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Repton Park Residents Association Achieve Formal Accreditation from FirstPort Limited

The Committee of the RPRA are delighted to inform you that following a year of pursuing formal accreditation, today we received an email from FirstPort Limited confirming that the Repton Park Residents Association has been approved and formally recognised as representing the owners of properties at Repton Park.

It has been a long journey to gain this formal recognition, and I should like to thank Frank Rabin, the Treasurer of the RPRA for his persistence and diligence in obtaining this important recognition for the residents association, alongside all of our outstanding colleagues and neighbours on the RPRA who have supported him and his efforts.

We shall continue to use our best endeavours to secure the best possible service levels from First Port on behalf of all owners and residents of Repton Park as we move forward.
Paul Jacobs
Chair
For and on behalf of the Repton Park Residents Association
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Important Announcement from First Port regarding Major Works to Leasehold Buildings

Following several emails from the RPRA to First Port and a recent conference call with First Port’s Development Manager, Regional Manager and Surveying Manager, stressing our views on behalf of leaseholders that Major Works should be delayed until 2021 in view of the Coronavirus pandemic, I received a call from the Regional Manager this week.

The email below from First Port’s Regional Manager summarises the update conveyed to me, and makes the statement that Internal Works will be delayed until 2021, and with regard to External Major Works, “it is highly likely that these works will start in March/April 2021.”

During our conversation it was made clear to me by the Regional Manager that First Port have, given all of the prevailing circumstances, accepted that External Works will almost certainly have to take place in Spring 2021, as it is conceded that it will be virtually impossible to complete the tender works and then commence and complete external works during the warmer and drier months this year.

I am conveying to you the email in full below which is self-explanatory.

Clearly, these Major Works are essential, and leaseholders should still make financial provision for these costs, but it is now extremely likely that the costs will not be incurred until next year, which I am sure will be of great relief and news to you all.

First Port email from Regional Manager regarding Major Works 9th April 2020

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Urgent Letter to FirstPort 22nd March 2020 re: Major Works – Coronavirus Crisis

URGENT

22nd March 2020

Major Works – Coronavirus Crisis

Contingency Plans

Dear Robert, Cihan and Matthew,

During the last few weeks, the world, and the nature of our everyday existence and routines have changed beyond imagination.

At present, it is extremely difficult to predict when some semblance of normality will return, and we can slowly start to rebuild our personal and business lives.

Many people are already experiencing financial hardship having lost their livelihoods recently, and of course the very real fear is that we may witness a huge surge in unemployment running into millions if this pandemic continues over a prolonged period of time.

In relation to the impending Major Works, we now face challenges that we could not have predicted on a range of levels.

We have all agreed that Major Works needs to happen this year, in the Spring/Summer, as it was delayed from last year, and the buildings, certainly externally, need to be attended to and renovated.

Our concern is that the financial impact of the Coronavirus will certainly impact the majority of residents and owners of Repton Park, many of whom will need to use their hard-earned savings for living expenses and will already be budgeting accordingly.

If, (and I will come back to this point) the Major Works does occur this year, how do FirstPort plan to recover the costs/charges from owners, when it is already clear that they may no longer have the cash reserves to utilise?

Have you already discussed this matter within FirstPort?

Are you considering deferring payments to 2021 to enable residents to cope, and even then, giving people an option to pay the charges over a period of time to negate the impact via monthly/quarterly payments?

If you intend to recover the charges in a large lump payment, I think that it is fair to predict that this will be enormously problematic, as although a minority of people may be able to pay in full, many, many more people will not be able to pay if the current pandemic continues for a long time.

If the Major Works are deferred until 2021, can the terms/costs be agreed with the nominated contractors now, and locked in for next year?

To my earlier point, there is also now a clear issue about accessibility to decorate the buildings externally and internally, due to people having to isolate/lockdown, and further the workers and craftsmen themselves may not be allowed to work or prefer not to expose themselves to potential contamination.

You can certainly push the non-critical and internals back at the very least, which will spread the costs over a longer period of time as an option.

FirstPort can also immediately identify and extract the critical items from the current prepared schedule of works, and there is no reason why the tendering contractors cannot still price the works, assuming the situation permits.

You can progress with the tenders and obtain prices, so even when you contract any items that are then decided not to progress this year, they can simply be omitted from the contract.

These are extraordinary times.

We have always recognised and accepted the need to progress Major Works this year, but nobody could have predicted current events.

I can tell you that the vast majority of residents/owners will strongly wish to defer the Major Works until 2021 under the prevailing circumstances.

In view of the global pandemic, we believe that FirstPort should be suspending all Major Works and reviewing the situation in 3 months at the very least, guided by Government advice.

There is no urgent need for Major Works to be carried out straight away, they cannot be viewed as “essential”.

We all need to be mindful that the next 3 to 6 months is going to be demanding on each of us in a wide range of ways.

Since the Second World War, the UK has never experienced anything as concerning or threatening to our personal and national welfare and health, and the pressure and burden of a huge financial commitment will be detrimental to our residents/owners good mental well-being and financial security.

Therefore, we are keen to have a conference call with FirstPort to discuss this matter, as the residents will be coming under enormous financial hardship and will struggle to pay for these works this year, plus the further issue of contractors’ ability to do the work, health and safety regarding potential virus contamination, and the timing and cost of the schedule of works.

Can you prepare a schedule of minimum work for our discussion with you please.

Please respond and set out your initial response, and as stated on behalf of the residents, we would like to set up an urgent conference call with you.

Kind regards,

Paul Jacobs

Chair

For and on behalf of the Repton Park Residents Association

 

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Helping our Repton Park Community during the Coronavirus

Helping our Repton Park Community during the Coronavirus

During these unprecedented times, please spare a thought for our most vulnerable neighbours and friends and ensure that you seek to assist them.

Please keep a vigilant eye on your most vulnerable neighbours and make sure they are safe and secure, but avoid coming into direct contact, keeping at least 2 metres in distance.

Use modern technology to speak to them – Skype, Zoom, WhatsApp, and of course use FaceTime and make a phone call. Or just knock on their door, and talk through the door, but please keep that safe distance.

Be careful please.

If you can do some shopping or errands for them, please help, but leave the shopping on their doorsteps, do not enter their homes, especially if they are self-isolating.

We also have a new Facebook group page:-

Friends of Repton Park

There is also a Linkedin Group:-

https://www.linkedin.com/groups/10527594/

Please join these Groups and use them to communicate safely with each other.

We are very fortunate to live in a park, and if you are using our beautiful open spaces for exercise, please ensure you keep a safe distance from each other, at least 2 metres minimum.

Please do not allow your children to get close to others or their pets during this time.

We are all now acutely aware of the seriousness of the pandemic and with the fast-evolving nature of the epidemic, we must all keep safe and healthy.

Please read the Government links below for further advice:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874281/COVID-19_easy_read.pdf

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/874011/Stay_at_home_guidance_diagram.pdf

Government Advice

Symptoms

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • new continuous cough and/or
  • high temperature

For most people, coronavirus (COVID-19) will be a mild illness.

Main messages

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 daysfrom when your symptoms started. (The ending isolation section below has more information)
  • if you live with others and you are the first in the household to have symptoms of coronavirus, then you must stay at home for 7 days, but all other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. See the explanatory diagram
  • for anyone else in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. The ending isolationsection below has more information, and see the explanatory diagram
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible
  • if you have coronavirus symptoms:
    • do notgo to a GP surgery, pharmacy or hospital
    • you do not need to contact 111 to tell them you’re staying at home
    • testing for coronavirus is not needed if you’re staying at home
  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 onlinecoronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999

Who this guidance is for

This advice is intended for:

  • people with symptoms that may be caused by coronavirus, and do not require hospital treatment, who must remain at home until they are well
  • those living in households with someone who shows symptoms that may be caused by coronavirus

Social Distancing

Current government advice is for everyone to try and stop unnecessary contact with other people – ‘social distancing’. This includes:

  • working from home where possible
  • avoiding busy commuting times on public transport
  • avoiding gatherings of people, whether in public, at work or at home

Employers should support their workforce to take these steps. This might include:

  • agreeing to more flexible ways of working, for example changing start and finish times to avoid busier commuting times
  • allowing staff to work from home wherever possible
  • cancelling face-to-face events and meetings and rearranging to remote calling where possible, for example using video or conference calling technology

Vulnerable people

The government has issued guidance that strongly advises people who are at a higher risk of catching coronavirus (‘vulnerable people’) to take strict social distancing measures.

Employers must be especially careful and take extra steps for anyone in their workforce who is in a vulnerable group. They include, but are not limited to, those who:

  • have a long-term health condition, for example asthma, diabetes or heart disease, or a weakened immune system as the result of medicines such as steroid tablets or chemotherapy
  • are pregnant
  • are aged 70 or over
  • care for someone with a health condition that might put them at a greater risk

Find out more about social distancing and vulnerable people on GOV.UK.

 

 

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February 2020 Newsletter

Please click on link below to see the RPRA February 2020 Newsletter.

We would welcome comments and, as requested in the Newsletter, anyone who wishes to help, please contact us.

This content is for members only. You must log in to view this content.

 

 

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